Privacy Policy

1. Introduction

At FlatLuxPick, the protection of your personal data has the highest priority. This privacy policy transparently informs you about what data we collect, how we process it, and what control you have over your information, particularly in connection with our luxury apartment selection and property consulting services.

Our data processing practices comply with applicable Swiss data protection laws and the European General Data Protection Regulation (GDPR), insofar as they apply to our activities in providing luxury apartment selection and property consulting services for our clients.

2. Collection and Processing of Personal Data

The collection and processing of your data is strictly limited to the purpose of providing, executing, and personalizing our luxury apartment selection and property consulting services. This includes:

2.1. Data you actively provide to us:

  • Registration information such as name, email address, phone number, and relevant housing preferences and requirements
  • Payment information when booking luxury apartment selection services or property consulting
  • Property preferences and lifestyle requirements necessary for proper apartment selection and property consulting

2.2. Automatically collected data:

  • Technical information such as IP address, device type, and browser version when using our website
  • Service usage history and consultation records for property selection services
  • Communication preferences to optimize our property consulting support

2.3. Cookies and tracking technologies: We use necessary cookies and, with your consent, analytics cookies to continuously improve our services. You can adjust your cookie settings at any time in your browser or use our website without optional cookies.

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Property Consulting – For the organization and personalized provision of our luxury apartment selection and property consulting services
  • Client Management – For managing appointments, bookings, payments, and sending relevant service information
  • Property Analysis – To ensure the accuracy and suitability of selected apartments and property recommendations
  • Quality Assurance – For continuous improvement of our luxury apartment selection services

4. Legal Basis for Processing

Our data processing is based on the following legal grounds:

  • Contractual fulfillment in providing property consulting services and managing client data (Art. 6 para. 1 lit. b GDPR)
  • Legitimate interest in improving our luxury apartment selection services and optimizing our service offerings (Art. 6 para. 1 lit. f GDPR)
  • Fulfillment of legal obligations, particularly in the area of property consulting and document retention (Art. 6 para. 1 lit. c GDPR)
  • Your explicit consent for collecting certain identification data and for marketing measures (Art. 6 para. 1 lit. a GDPR)

5. Disclosure to Third Parties

Your data is only disclosed to third parties in the following cases:

  • Payment service providers – For secure processing of payments for luxury apartment selection services
  • IT service providers – For operating our property software and website within the framework of commissioned processing
  • Property owners/landlords – When legally required in connection with apartment applications and property consultations

We will under no circumstances disclose your data to uninvolved third parties for advertising purposes.

6. Data Security

To protect your data, we employ advanced security measures including encrypted data transmission, secure storage, and strict access controls for our employees. We pay special attention to protecting sensitive property documents and personal lifestyle information.

Physical documents containing personal data are stored in locked cabinets and securely destroyed after the expiration of legal retention periods.

7. Data Retention and Deletion

Your data is only stored for as long as necessary for the stated purposes:

  • Contact and contract data is stored for the duration of the client relationship plus legal retention periods.
  • Property documents may be retained for up to 7 years after completion of apartment selection services for reference and legal requirements.
  • Payment data is stored according to legal retention obligations for up to 10 years.

You have the right to request early deletion of your data, provided this does not conflict with legal retention obligations.

8. Your Rights

As a client, you have the following rights:

  • Access to the data stored about you
  • Rectification of incorrect or incomplete data
  • Deletion of your data under legally provided conditions
  • Restriction of processing under certain conditions
  • Data portability in a structured, common format
  • Objection to processing based on legitimate interest

To exercise these rights, please contact us by email at privacy@flatluxpick.com or personally at our office.

9. GDPR-Specific Provisions

As a Swiss company with clients from the EU area, we follow the principles of the General Data Protection Regulation (GDPR) and guarantee the following rights:

  • Cross-border data transfers – When transferring data to countries outside the EU/EEA, we ensure that adequate protective measures are taken, such as standard contractual clauses or adequacy decisions.
  • Data Protection Officer – Our Data Protection Officer is available for inquiries regarding the processing of your personal data and can be reached at privacy@flatluxpick.com.
  • Right to complain – You have the right to lodge a complaint with a data protection supervisory authority, particularly in the EU member state of your residence, workplace, or the place of the alleged violation.
  • Data minimization – We collect only data that is necessary for the stated purposes and store it only for as long as necessary and legally required.

For EU citizens using our luxury apartment selection services, additional special protective measures apply according to GDPR, including extended information obligations and stricter consent requirements.

10. Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed to comply with legal requirements or organizational changes. The current version will always be published on our website and displayed in our premises.

In case of significant changes, we will inform our clients by email or through a notice in our offices.

If you have questions about data protection, we are always available to you personally, by phone, or by email. The protection of your data is for us not only a legal obligation but an essential part of our professionalism and respect for our clients, especially in the sensitive area of luxury property consulting and apartment selection.